Role Summary
To design, develop, implement, monitor and measure performance of all staff from the time of recruitment to exit of staff.
Responsibilities
- Design, develop, implement and subsequently maintain a robust Performance Management and Improvement system.
- Conduct workshops for staff on performance management system to enhance understanding and adherence to system standards.
- Analyse staff performance reports to ascertain areas for support in improving performance.
- Assist in managing organisational culture and focus specifically on a performance based culture in line with organizational goal.
- Liaise with unit heads to review periodically Key performance indicators for the various job positions.
- Facilitate and manage Performance Improvement Plan (PIP) process for low performing employees to close performance gaps and to optimize overall work performance.
- Liaise with the Learning and Development Specialist to identify necessary interventions to improve performance.
- Ensure planning, monitoring and appraisal of employee work results; and coordinate total company appraisal processes to ensure fairness and objectivity in the procedure.
- Assist in developing HR Strategies for high performance and business development in line with corporate vision & mission statement.
- Prepare analysis of all staff performance reports.
- Design and conduct client satisfaction survey for performance management system improvement.
Required Qualification
A first degree in Business Administration, social sciences or any other related discipline with minimum of 5years experience.
Desired Characteristics/Competences
- Must have good planning and organisational skills, effective communication skills, team building, interpersonal skills and presentation skills.
- Experience developing core competencies and implementing a competency-based performance appraisal system
- Must be able to work with diverse groups of employees.
- Must have experience in developing employee performance measures
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