IT Infrastructure Analyst – Server and Network Man At Ikeja Electricity Distribution Company
RoleTitle: IT Infrastructure Analyst – Server and Network Management
Overview of Role: To serve as IT experts participating in a variety of analytical and technical assignments that include Implementation, administration, support and maintenance of a variety of hardware, software, and network products in an information technology infrastructure environment. This role is split between providing daily operational support for existing infrastructure and Project based work leading to the development and deployment of new infrastructure services.
Accountabilities Knowledge & Key Skills
Infrastructure Support 70%
Implementation, support, monitoring and maintenance of IKEDC DataCentre and other site infrastructure and services, including but not limited to server and storage hardware, LAN and WAN services, telephony services, electrical supply (UPS, Inverter), cooling and fire suppressant systems and ensuring availability of infrastructure services.
Implementation, support, monitoring and maintenance of infrastructure software platforms, including but not limited to server operating systems, messaging and database services, reporting platforms, terminal services, VPN, and all other software based systems which provide infrastructure underpinning IT Services.
Develop operational, installation, configuration and upgrade documentation for communication systems, hardware, network, security, storage, software and other computer related systems.
Serve as a liaison between other technical staff, management, users, and vendors regarding service requests, usage, standards, security, and other technical matters.
Provide subject matter expertise, advice and consultancy for assigned technology and infrastructure systems.
Evaluate infrastructure services equipment and software for purchase; recommend new configurations, provides training or arrange for vendor training for system users.
Develop cost estimates and make recommendations for systems development and upgrades to existing systems.
Personal and Team Development 20%
Share/spread knowledge with team members as well as internal teams(client services,servicedesk,development)
Pro-active in maintaining and increasing the teams and your own technical knowledge
Documentation 10%
Ensure incidents and problems are up-to-date
Ensure all technical and non-technical documentation is up-to-date
Contribute to management reports
Essential Personal Qualities
Strong customer service and support focus with a desire to deliver a high quality service
Self-motivated and highly professional with ability to take owner ship and responsibility
Ability to multi-task,work under pressure and to tight deadlines
A desire to learn and improve skills and knowledge
Fastlearner, energetic and enthusiastic
Adaptable and flexible to business demands
Positive‘can-do’attitude
Team player
Functional Skills and Experiences
3+years’experience in an hands-on Server and Network Administration role
Extensive problem solving and debugging skills
Experience in providing services to agreed SLA’s and OLA’s
Experienced in Problem and Incident Management
Experience with working in an ITIL environment
Excellent interpersonal and communication skills
Flexible in working out side of core business hours at short-notice
Technical Skills and Experiences
Experience with supporting multi-tier infrastructures
Experience in supporting Microsoft Windows Server 2008 Network Infrastructure environment
Knowledge of network environments and concepts such as TCP/IP, DHCP, DNS, Active Directory.
Knowledge of technical analysis, implementation, configuration, and HP Servers and EMC Storage infrastructure
Desirable
Oracle Database Administration
MSSQL Server(2008/2012) Administration
Scripting(Perl,MS-DOS)Java programming
Experience in administering Linux and Windows environments
Technical degree/qualification
Critical Success Factors Key Contacts
Ability to support a variety of technologies, business departments and systems, and independently resolve problems and pro-actively communicate solutions.
Ability to effectively make oral and written reports and presentations and prepare clear and concise documentation
Ability to establish and maintain effective relationships with team and department members and system users
System availability meets agreed SLA
Incidents and problems are resolved within OLA and SLA
Delivering projects within agreed time frames
Compliance with departmental procedures and policies
Contact Purpose
Infrastructure Analysts
Knowledge sharing,troubleshooting issues,planning application releases and system changes,communicating resolutions and updates.
IKEDC Staff
All staff meetings,answering queries,troubleshooting and escalating issues,communicating resolutions and updates,technical resource on projects/implementations
IT Infrastructure Team Lead
Individual and team meetings.
Customers
Technical escalation point,troubleshooting issues,testing,communicating updates/progress
Apply Now
