Call Center Agent Jobs At Ikeja Electricity Distribution Company
A customer-focused individual; will be responsible for a number of customer-oriented tasks in a call center environment. These responsibilities include: responding to customer open/close requests, customer inquiries, and requests for account information, coordinating service requests, determining the most effective resolution to customer issues and maintaining customer accounts.
Role Accountabilities;
Respond to billing inquiries and handle customers’ high bill complaints
Provide information about company programs, products and services
Report electric emergencies and outages
Provide data to customers requesting new services and/or construction
Seek resolution of customer complaints
Respond to utility commission and agency inquiries
Updating customer account.
Experience and Qualification;
Qualification, Experience and Essential Knowledge;
Bachelor’s degree in any relevant field with a minimum of at least 2 years experience as a call center agent
Skills;
Excellent oral/written communication and interpersonal skills
Professional and courteous demeanor
Ability to multi-task in a fast-paced, high-volume environment
Excellent problem-resolution skills
Strong systems skills
Ability to learn, retain and apply large amounts of product, procedure, policy and system information
Ability to meet established productivity, effectiveness, training, sales (if applicable) and quality goals
Ability to accept and incorporate constructive feedback to improve performance
Flexibility in responding to change or business needs
Willingness to help peers
Excellent attendance and punctuality
Good team player
Self-starter
Male candidate is most preferred
Candidate must be fluent in Igbo or Hausa language
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