Job Summary
Account Manager, Business Segment (Oil & Gas)
Assist in the achievement of defined corporate sales target in assigned industry/sector and maintain relationships with existing customers.
Principal Functions
Assist in ensuring adherence to periodic sales plan for assigned sector.
Manage/maintain assigned corporate accounts while ensuring acquisition of new customers and overall achievement of assigned sales targets.
Maintain accurate and up to date sales records/documentation for assigned sector including prospect sheets, customer database and funnel analysis.
Possess detailed technical knowledge of specifications and usage of Etisalat’s product spectrum.
Assist in the identification of new sales prospects (in assigned sector), develop periodic prospect list to facilitate customer sourcing and forward to the Manager, Corporate Sales
Ensure sales administrators in assigned sector consistently adhere to standard customer service policies in their interactions with assigned customers.
Process customer orders and follow-up with Distribution personnel to ensure prompt product delivery in line with organisational policies.
Log and address customer complaints; escalate appropriate issues and follow-up with relevant personnel to ensure proper resolution.
Liaise with relevant unit/ team/function in carrying out all relevant activities.
Attend team/divisional/departmental meetings as required and assist in the preparation of relevant presentations and proposals.
Provide guidance and manage the performance of subordinates.
Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, Corporate Sales
Perform any other duties as assigned by the Manager, Corporate Sales
Educational Requirements
First degree or its equivalent in a relevant discipline.
Experience,Skills & Competencies
Minimum of three (3) to five (5) years relevant work experience.
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