Graduate Customer Service Agent At Jumia Nigeria
Introduction to the role
As a Customer Service Agent you will be part of the Customer Service team in Jumia Nigeria the leading online platform in Africa.
We are looking for an open-minded and outgoing person with extensive marketing and event management experience.
Your areas of responsibility include:
• Assisting selling processes for our customers and generating additional Sales
• Coordinating information to customers browsing our websites during store discovery, order and checkout. Including after sales support.
• Performing phone conversations with customers to answer their questions, provide information and advise them.
• Handling special requests and complaints of customers
• Collecting and storing useful data within our backend system
• Ensuring follow up through emails, phone or any required means.
Qualifications and Requirements
• Customer Service experience.
• Ability to self-organize multiple tasks well and to complete them on time with a clear focus on results
• Ability to foster and maintain relationships with individuals.
• Excellent negotiation skills and strong communication skills – proven results with key decision makers
• Willingness to work well in a team
• A large network (friends, family, contacts etc.)
• Bachelor Degree
What we offer
• A unique education in working in a leading company in a new industry in Nigeria and Africa.
• Become part of a highly professional and dynamic team working around the world.
• An attractive salary package.
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.
How to Apply:
Interested candidates whose experience and competencies match the job profile should send their CV as an email attachment with subject line YOUR NAME_POSITION e.g. Michael Johnson_Customer Service Agent to: [email protected]
Please note that only shortlisted candidates would be contacted
Application Deadline: N/A
Did you enjoy this post? Why not leave a comment below and continue the conversation, or subscribe to my feed and get articles like this delivered automatically to your feed reader.
Comments
No comments yet.
Leave a comment