Orange Telecom Recruits Mobile Data Service Operations Engineer-Bucuresti(August 2014)
Mobile Data Service Operations Engineer
no. 1825
city: Bucuresti
department: Technology
job type: Permanent
Expiry date: August 20, 2014
responsibilities
Execution Responsibilities /Activities
Analyze, assess, solve or coordinate resolution for all major or critical incidents affecting the availability and quality of mobile data service,
Manage incidents actions & resolution for critical cases
Identify problems affecting mobile data service,
Prepare and propose actions for their restoration
Analyze, assess the correct causes, solve or coordinate resolution for all customer complaints received from SMO as the last level of analyze in mobile data service area
Assist Service Managers and SMO engineers in their activities related to mobile data service field
Involve in the acceptance and new services introduction projects
Operate and adapt job related tools
Analyze and assess the scheduled works severly impacting the service together with service operations coordinator
Assist the Service Operations Coordinator for special events service requirements definition
Deliver all the information needed for service quality improvement plans development
Reporting
Incident and complaints databases update
candidate profile
Profesional knowledge:
MS Office
Fluency in English
Quality and service performance indicators analyzing skills
Good knowledge of telecomunication networks architecture
Specific Skills :
Diagnose and propose a solution
Customer and service orientation
Analytical thinking
Initiative and pro-activity
Results orientation
Teamwork
Ability to summarise
Self-development
Communication skills
Organisational awareness
Planning and organising
Experience and education:
2-3 years in telecommunication field
University degree in telecom engineering
Trainings in radio and core telecommunication networks and IP
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