Job Title NSMC ENGINEER (DATA & INTERNET)
Job Description
• Monitor Performance Of All ATM Core Devices I.E. Stingers (DSLAM), PSAX And Generate Weekly Report On Them.
• Monitor Traffic Utilization On Core ATM Pipes On The ATM Network.
• Troubleshoot, Control And Resolve All Network And Customer Related Faults On A Daily Basis.
• Perform Real Time Monitoring Of All CPE Devices (Copper DSL And Fiber Modems) On The Network.
• Monitor, Analyze And Provide Information On Traffic Utilization On CPEs To Customers.
• Monitor And Acknowledge All Alarms From All ATM Core Equipment And CPEs.
• Configure New VCs On ATM Devices For New Installation On The ATM Network.
• Administer New Internet And Monitor Activities Of Clients On The Radius Authentication Server.
• Improve Network Quality By Proper Monitoring Of All ATM Network Elements On A Real Time Basis.
• Relate With Customer Support Engineers As Regards New Installations And Clients Connection On Ports.
• Manage Interfaces (Ports) On The ATM (DSLAM) Stinger Device.
• Escalate All Unresolved Faults Of Internet And Data Services To Customer Support Engineers And NMC Data/Internet Co-Ordinator.
• Ensure Proper Bandwidth Allocation Procedures In Order To Achieve Optimal Bandwidth Utilization On The Overall ATM Network.
• Administer Pipes To The Satellite Network Through The Fiber Equipment.
• Ensure Faults Are Logged In To Determine Network Stability And Recommend Action Steps To Be Taken To Improve Network Quality.
• Provide Ideas And Feedback On Software Tools, Procedures And Improvements To NMC Functionality Of Data/Internet Operations.
• Ensure Proper Monitoring And Implementation Of All Network Changes According To The Organisation Process And Procedures.
• Provide Regular Updates On MTNN Performance And Other Network Issues To The Management, Call Centres, Sales And Distribution, Marketing And Other Relevant Departments In .The Organization.
• Ensure Real Time Performance Monitoring Of All Network Elements.
• Act As Interface And Provide Access Reference Number To MTN Contractors, Field Engineers, Operational Maintenance Centre Engineers And Other GSM/PTOs Companies For Planned Work, Change Request And Access To All MTN Location.
• Convey All Faulty Devices And Hardware To The Field Support Engineers For Replacement.
Job Condition • Normal MTNN Working Conditions
• May Be Required To Work Extended Hours
• Regular Shift Work.
• On Standby 24/7 Throughout The Year
Experience & Training
Experience:
• At Least 4 Years Hands-On Experience In Cisco Networking Experience Current, Telecommunications Or A Related Field.
• Experience In Alcatel Lucent Equipments
• Knowledge Of Cisco Router Proficient
Training:
• Operational Maintenance
• Network Management,
Minimum Qualification BSc
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