Job Title NSMC ENGINEER (NSS)
Job Description
• Carry Out Network Management; Faults Detection, Troubleshooting, Escalation And Resolution Of All Core And Transmission Nodes.
• Detect, Diagnose And Acknowledge Alarms From All Core And Transmission Nodes Or Elements.
• Ensure Real Time Performance Management Of All Core And Transmission Network Elements.
• Provide Daily Reports And Make Recommendations Aimed At Improving Network Quality.
• Troubleshoot, Escalate Where Required And Ensure That Faults On The Network Are Actioned/Resolved In Line With Specified Targets
• Act As Interface And Provide Access Reference Number To MTN Contractors, Operational Maintenance Centre Engineers And Other GSM/PTOs Companies For Planned Work And Change Request.
• Provide Security Information To All Regional Security Offices Across The Country To Protect All MTNN Equipment’s Through Network Surveillance.
• Provide Ideas And Feedback On Software Tools, Procedures And Improvements To NSMC Functionality.
• Provide Ideas And Feedback On Status Of The Network To The Relevant Planning Units Based On Specific KPIs Such As Processor Load Etc.
• Interface With Third Party Companies (Co-Location Partners And Other GSM Company Providers) To Ensure Uninterrupted Links Between MTNN And Clients, To Reduce Service Outage Hour During Fault Resolution And Mean Time To Repair Fault (MTTR)
• Ensure Proper Management And Implementation Of All Network Changes According To The Organization Process And Procedures.
• Manage Network Changes And Ensuring That Changes On MTNN Network Are In Line With Company Policies And Procedures
• Provide Regular Updates On MTNN Performance And Other Network Issues To All The Stake Holders (Management, Escalation Unit, Sales And Distribution, Customer Relations, Marketing And Other Relevant Departments In The Organization).
• Ensure NSMC Shift Hand-Over Procedure Is Strictly Adhered To
Assist In Implementation Of An Automated System For Daily NSMC Activities.
Job Condition • Normal MTNN Working Conditions
• May Be Required To Work Extended Hours
• Shift Work.
• On Standby 24/7 Throughout The Year
Experience & Training
Experience:
• At Least 4 Years Work Experience Comprising:
• At Least 2years Hands-On Experience In Light Current, Telecommunications Or A Related Field.
• Experience In GSM Switching Environment Preferably Working On Ericsson, Huawei And Siemens Switches Is Desirable
Training:
• Basic Knowledge Of IP Infrastructure And Networking In An Operations And Maintenance Center, Network Management Center And Network Operations Center
Minimum Qualification BSc
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