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Telecom Jobs: Specialist.Training Customer Care-Lagos
Job Title Specialist.Training Customer Care
Location Lagos,NG
Function
Job Summary
Assist in developing training plans and ensuring timely delivery of all relevant trainings
Principal Functions
Liaise with the HR Department to develop and administer customer service related trainings
Assist in identifying relevant trainings for all Customer Care staff and prepare training schedules
Assist in ensuring that all training interventions are tailored to meet identified skills gaps and delivered within agreed timelines
Ensure that feedback from all quality assurance evaluations are incorporated in subsequent customer service training interventions
Liaise with Finance to facilitate payment of external trainers (where applicable)
Provide logistics support in the execution of all training programmes
Attend team/ divisional/ departmental meetings as required
Prepare/ compile agreed periodic activity and performance reports for the attention of the Manager-Training (Frontline Sales & Customer Care)
Perform any other duties as assigned by the Manager-Training (Frontline Sales & Customer Care)
Educational Requirements
First degree or equivalent in relevant disciplines
Experience,Skills & Competencies
Between three (3) and five (5) years directly relevant post-NYSC work experience, preferably in a Call Centre business environment
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