Nigeria Today
Current Nigeria Job Vacancies at HPZ
REGIONAL SERVICE ENGINEER
HPZ – Kano
The Role: Regional Service Engineer
The successful candidate will be required to:
· Achieve Service Delivery Metrics of First Time Fix (FTF), Call Turn Around (CTR), Customer and Dealer Satisfaction percentiles.
· Provision of world class customer service to customers and delivery of the region’s KPIs.
· Effective management of Authorized Service Providers in assigned region.
· Service Cost management for the region.
· Preparation of monthly Service report for the Region which is to be submitted on the first Tuesday of every new month of the business.
· Minimize, confirm and recommend non-repairable warranty products for replacement authorization bi-weekly.
· Weekly preparation of report capturing the top 10 critical product quality issues and their resolutions.
· Daily preparation of Call Invoice Recording (CIR) for all Closed Calls.
· Monthly audit & reporting of Tools and Equipment inventory and revalidation exercise.
· Monthly disposal of Obsolete / Scrap spare parts after revalidation.
· Responsible for team’s development in the region.
The Person: The Right candidate must:
Minimum of HND / B.Sc. in Mechanical / Electrical Engineering with bias in Refrigeration and Air-conditioning or Electrical Electronics.
Membership of related professional bodies would be an added advantage.
Sound knowledge of computer literacy with emphasis on Microsoft outlook, Excel, Word, PowerPoint, Customer Relationship Management (CRM) solution, etc.
People management & Leadership skills.
Excellent Planning & Organizing skills with good time management orientation.
Sound communication skills with strong report writing back ground.
Excellent customer service skills with ability to manage difficult customers.
Must enjoy traveling and possess good driving skills.
Closing date: 04 Sep 2013
Click here to apply
RETAIL MANAGER
All Business Units – Abuja Fct
The Role: Retail Manager
The successful candidate will be required to:
Ensure proper management and reporting of both merchandised and non- merchandised stock
Responsible for overall housekeeping- Ambience, Cleanliness, Shop merchandising, layout and customer traffic flow, appearance of store staff, image and ergonomics
Manage budget, costs and overheads, and all factors affecting the profitability of the store
Drive and ensure Target achievement
Ensure Reports are timely and accurate
Ensure excellent customer service is experienced at all times.
Manage and motivate staff; also with support from HR, recruit staff, train and develop staff, according to company policies and employment laws, and ensure relevant HR procedures are followed (appraisals, discipline, grievance, etc.)
Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Utilize support from HO, suppliers, merchandisers and other partners as required; manage, maintain and report as necessary all merchandise and non-merchandise stock.
Seek and continuously develop knowledge and information about competitor activity, pricing and tactics, and communicate this to relevant departments in the Company.
Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
Manage and maintain effectiveness of IT and other essential in-store systems; also manage the safety and security systems, emergency systems, capabilities and staff and customer awareness, according to company policy and relevant law.
The Person:
The successful candidate will be required to possess:
A B.Sc. degree in any discipline would be preferred.
Excellent customer service, selling and Interpersonal skills.
4 -5 years retail/sales management experience with electronics or home appliances in a fast paced environment.
The ability for self-motivation and multi-tasking.
Strong leadership skills and ability to act independently.
Good modern retail management skills.
A high level of enthusiasm, drive and resilience.
Effective team management skills.
Proficiency in the use of Microsoft Word, Excel, PowerPoint and internet explorer.
Please note that only qualified candidates will be shortlisted
Closing date: 05 Sep 2013
Click here to apply
Commercial Export Sales Manager
All Business Units – All States
The successful candidate is required to:
Ensure clear company processes are in place.
Identify and appoint official country distributors in African markets and provide appropriate information for setting up new customers accounts in MFG in line with agreed distributor’s expectations.
Agree export prices / payment modalities / trading terms with customers in line with procedure.
Collect orders from customers and ensure product availability in site 18 on agreed time.
Establish proven customer payment from bank and prepare a proforma invoice of the order.
Arrange for registration of trademarks of products and all other documents in export countries.
Clarify any special requirements from customers and relate back to PZ.
Forward the proforma invoice to the export logistics department for loading / stuffing arrangement.
Follow up on customer order shipment until delivery for effective customer service.
Ensure good customer relationship management / regular status update.
Ensure alignment with S&OP and inclusion of export orders in the monthly forecast.
Arrange samples and send to customers for test marketing
The Person: The successful candidate is required to possess:
B.Sc. Purchasing and Supply or Social Sciences; MBA will be an advantage.
5 – 9 years working experience in a similar role.
Computer expertise especially in MS Word, MS Excel and PowerPoint.
Membership of Nigerian Institute of Management (NIM) Chartered.
Good knowledge of ports operations and the Nigerian freight system.
Good working relationship with NEPC, NACCIMA, MANEG.
Good knowledge of inventory management, planning and organising skills.
Good oral and written communication skills.
Fluency In French Language COMPULSORY.
CAN DO attitude, exhibiting our core values – COURAGE, ACCOUNTABILITY, NETWORKING, DRIVE, ONENESS.
Please note that only short listed candidates will be contacted.
Closing date: 26 Aug 2013
Click here to apply
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