ATM/Asset Custodian at Stanbic IBTC Bank

• Asset custodianship
• Ensure that laid-down instructions for the handling and movement of treasury cash to and from tellers and SBV are adhered to.
• Ensure that current stock of blank forms received is recorded and signed for according to laid-down procedures.
• Ensure that record keeping is carried out according to laid-down instructions for treasury cash, blank forms and safe custody items.
• Ensure that swept deposits are correctly handled in terms of the laid down instructions.
• Ensure that all Irregular Items have been actioned before the end of the day.
• Ensure that cash holdings do not exceed prescribed limits.
• Ensure that sufficient cash levels are maintained to meet normal customer requirements.
• Ensure that Auto Bank and Auto Cash terminals are always adequately stocked with cash and stationery.
• Maintain close liaison with the Auto Bank Control Centre to ensure that equipment problems are dealt with promptly.
• Ensure that potential faults that could cause equipment to malfunction are identified and resolved on time
• Ensure that all ATM terminals are kept clean and maintained in good condition.
• Control ATM cash according to laid-down instructions.
• Balance cash at the required intervals.
• Report and action differences in ATM cash promptly.
• Ensure that ATM cash is safeguarded against unnecessary and preventable loss.
• Action ATM reports as listed on the Duty List promptly in terms of laid-down instructions.
• Reconcile ATM cash daily.
• Action Care Suspects accurately and on time, resulting in reduced operating losses.
• In terms of the Financial Advisory and Intermediary Services Act No 37 of 2002, (the Act) no staff member is permitted to provide any advice or intermediary service to a customer, in terms of a financial product, as determined by the Act, unless they have been appointed as a Representative of a licensed Financial Services Provider.
• In your current position you are not an accredited representative in terms of the Act, and are therefore prohibited from giving any advice or intermediary service to a customer in terms of a financial product, as determined by the Act.
• Follow standardized routine procedures for control purposes.
• Draw on experience of branch cash requirements and cyclical impacts on cash resources to plan for fluctuating cash demands and optimize cash holdings.
• Plan and execute regular maintenance requirements for ATM terminals, and deal with day to day unexpected interruptions to service in order to maximize productivity
• Ability to attend to customer queries timeously is required.
• Sound recall of procedures and previous experiences, in order to recognize the appropriate solution to each situation.
• Resourceful, finding practical ways to efficiently deal with voluminous workloads, and remain focused on priority issues.
• Planning is generally on a daily to weekly basis within regular activity cycles.
• Understand the impact of ATM services provided, the interrelatedness of the services provided to branch staff, and the impact on customers.
• Work within set policy, procedures, system parameters and internal controls. Able to respect authority and take instructions.

• Good verbal communication skills required for explaining banking procedures.
• Ability to convey factual information clearly.
• Ability to listen and probe effectively to determine customers’ real needs.
• Assertive – able to stand by principles and put forward an idea or view despite opposition.
• Resilient – able to retain optimism despite setbacks and not take criticism personally.
• Ability to remain calm and focused under pressure.
• Methodical, accurate and pays attention to detail.
• Persistent in following instructions and completing tasks.
• Results-orientated, adheres to turn-around times/deadlines.
• Customer service-orientated, diplomatic, tolerant and helpful to those in need of assistance.
• Team player – ability to share with others.
• Self-motivated and energetic.
• Assertive – ability to stand by principles, even at the risk of reduced popularity.
• Required Competencies

• First degree in any discipline
• Membership of the Chartered Institute of Bankers or related qualification would be an advantage
• ATM operating and maintenance experience
• 2 – 3 Years branch banking experience, with exposure to tellering and safe custody.
• Broad understanding of the bank’s procedures and policies and the application of the Group Reference Guide.
• Knowledge of the Code of Banking Practice.
• Comprehensive knowledge of bank’s laid-down instructions regarding treasury cash, blank forms and securities as related to the job.
• In-depth knowledge of branch cash flow administration, cash transactions and on-line money transfers.
• Knowledge of the NDS System in relation to own department.
• Detailed knowledge of ATM custodianship.
• Sound understanding of the entire process of transactions from customer to Operations Support Centre/Proof of Deposit.
• Attendance of the ATM Custodian course, and certificate of competence.
• Understanding of the impact and inter-relatedness of the services provided to branch staff and customers.

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