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Client Service Representative at First National Bank

FNB is a values-based organisation. Our values are our core business driver. It guides us in every aspect of our business be it when making business decisions,

Job Title        Client Service Representative E

Location        Pretoria,ZA

Organization Name        FNB Banking Channel Branch Woodlands Boulevard

About Us       
FNB is a values-based organisation. Our values are our core business driver. It guides us in every aspect of our business be it when making business decisions, or when dealing with our colleagues, customers and investors. In living the FNB values our employees:-

·      Take pride in what we do and our contributions to our organisation.

·      In our owner-manager culture, we take responsibility and accountability for our actions and we don’t run away from our problems, but tackle them head-on.

·      Are empowered to innovate and come up with new ideas, as we value and nurture new ideas.

·      Embrace the concept of Ubuntu with our understanding of the communities in which we operate. We have unity of purpose where the whole is greater than the part; therefore, no individual or department can function at the expense of another.

·      Respect the feelings, rights and abilities of our colleagues, clients and communities, even though they may be different from our own. We respect ourselves and our colleagues by not accepting or delivering average or poor performance.

If the FNB values are congruent with your value set, and you have the necessary skills and competencies for the position advertised, then we are looking for you.

All appointments will be made in line with the Bank’s EE Strategy.

Purpose   

To provide the customers with excellent service by ensuring that they are served promptly understanding their needs processing their requests.

Job Requirements  

·      Engage with the customers in a professional way as specified in the service standards

·      Ensure customers’ needs and expectations are understood

·      Process the customers’ requests in an efficient and caring way

·      Deal with customer complaints and ensure that it is resolved to the satisfaction of the customer

·      Provide proper and correct product information

·      Correct and error free execution of service requests (account information, value adds, access mechanism and account maintenance).

Additional Requirements
Qualifications and Experience       

·      Matriculation or relevant tertiary qualification.

·      4 Years experience in information management project management experience.

Province        Gauteng
Division        First National Bank

 Read more To Apply   

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