Oando: Service Delivery/Project Manager
Oando Plc, the leading integrated energy solutions provider with investments spanning the entire energy value chain.
Through innovative management, consistent value creation and an enabling environment, Oando has evolved from a traditional downstream company to an integrated energy solutions provider.
Oando is seeking highly qualified candidates to fill the position of Service Delivery & Project Manager within the group.
Coordinate the delivery of services from the associated technical and service control teams, ensuring a cohesive high quality service is delivered to the end client. Ensure that the SLA/OLA is met or exceeded and that the required service reports are produced and are suitable for to present the client. Use these report to demonstrably reduce cost and improve service level. Manage all IT Projects and coordinate the IT department’s role in entity project requiring IT input.
Responsibilities
Strategy
* To be the prime contact in IT and accountable for all aspect service of delivery
* Develop and constantly review service level Agreements
* Developing customer satisfaction
* Proactively look for areas of innovation ensuring a culture of continuous service improvement and the best practice is achieved
* Ensure services are provided n a cost justifiable manner
* Incident, problem and change management
* Documenting and publishing the service catalogue
* Leading services and service level negotiations with end users
* Documenting and publishing service level agreements
* Responsible for all underpinning contracts with other department or third parties
* Produces Departmental training plan
* Reviews service reports internally in IT technical support with end users
* Produces service reports
* Planning of delivery modified services and existing service deployment through the use of project management methodology
* Work with Technical support team to ensure skills portfolio exists to support services
* Monitor performance and quality service delivery
* Operational support process compliance
* Responsible for overseeing the creation, adjustment, and/or shutdown of services
* Create and maintain an IT project plan that communicate tasks, milestones, dates, status and resource allocation
* Planning project stages and assessing the business implications for each one
* Putting together and coordinating the work of the project team
* Monitoring progress and making sire costs, timescales and quality standards meet agreed targets
* Adjusting plans to cater for unforeseen circumstances
* Keeping senior Managers and clients up to date with progress
* Signing off and evaluating completed tasks
Key Performance Indicators
o Percentage of services delivered within negotiated SLA requirements
o No of identified service improvements opportunities within the financial year
o No of identified cost improvements opportunities within the financial year
o Percentage reduction in service failure within the financial year
o Percentage increase in project delivery success within the financial year
o Percentage deviation of forecasted versus actual cost of IT services within the financial year
o Percentage of IT Projects meetings agreed timelines and cost
o Percentage of deviation of forecasted versus actual cost of IT projects
o Percentage deviation of forecasted versus actual
* 1st degree in computer science, computer engineering or related areas {2:2 min}
* 6-8 years in cognate work experience, two of which must have been at a senior level in a reputable organisation/institution
* ITIL foundation certification
* ITIL masters certification an added
* Oil & Gas industry dynamics
* A very good knowledge of ITIL processes
* Project management
* Product knowledge
* Team leadership and management
* Customer focus/service orientation
* Oral and written communication
* Relationship management
How to Apply
Interested candidates should send their job curriculum vitae to [email protected], quoting the reference as the email subject.
Closing date for both applications is August 11, 2009. Please note that only shortlisted applicants will be contacted
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