Job Code: ZAIN1816 – Job Title: Customer Services Representative
Business Unit: Zain Bahrain Division: zzCustomer Care (Do Not Use)
Location: Manama – Bahrain Closing Date: 28-Feb-2009
Operator Overview:
Zain, Bahrain has been set up to become the model for a mobile telecommunications company for the rest of the MTC operators. Our leadership has sought to break many records while building the company including launching our services within 7 months which included building our infrastructure, recruiting suitable people and setting up operations. Our commitment to our national obligations resulted in exceeding the 75% Bahraini workforce constraint imposed by our government by 9% and doing it 1 year ahead of schedule plus exceeding our targeted 80,000 customers within our first year of operations by 20%.
The main competitive advantage sought by our leadership was not in the infrastructure or technology, but in our people and organizational culture.
Job Purpose::
Under general supervision, process customer contacts and fulfil their needs to ensure maximum customer satisfaction.
Main Responsibilities:
Receive calls and answer customers efficiently.
Satisfy the customers’ needs as best as possible.
Ability to manage calls with high temper customers.
Ability to let the customer understand the rules and procedures on the mechanism of bill issuing.
Provide the convenient treatment which must a customer get if he/she is asking non telecommunication issues.
Track every enquiry, complaint or suggestion into the Remedy System.
Do payments through credit cards “E-money”.
Education and Experience:
Bachelor degree in Business or related fields.
0-3 years experience in Customer Service or relevant areas.
Core Competencies:
Effectively communicate by listening actively, share relevant information with others and interact with others to establish fair and effective relationships.
Identify customer’s requirements correctly, exceed customer expectations and act proactively for ensuring customer satisfaction
Ability to develop cooperation and teamwork while working toward solutions that generally benefit all parties
Capacity of recognizing owns feelings and those of others for motivating ourselves and managing emotions well in ourselves and in our relationships.
Note: you will be required to attach the following:
1. Resume/CV
2. Passport-size photograph apply online here